Reference

How We Handle Your Information

We collect and protect the information you share when you open an account, deposit through bKash, Nagad or Rocket, and play in our lobby. This policy explains what we gather, why we need it, and how you can request changes or deletion.

Account registration dataPayment transaction recordsDevice and session informationCommunication preferencesGame activity logs
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55777 How We Handle Your Information
HOW WE PROTECT YOU

Data Security and Your Rights

We encrypt payment information when you deposit via bKash, Nagad or Rocket, protect your session with secure tokens, and limit staff access to personal records. You control your communication settings, can request a copy of your data, and may ask us to delete your account when you no longer want to use the platform.

Encrypted Transactions

Every bKash, Nagad and Rocket deposit is transmitted over encrypted channels. We do not store your mobile wallet PIN or full payment credentials; we receive only the transaction reference and confirmation from the payment processor.

Cookie and Tracking Notice

We use cookies to keep you logged in, remember language preferences, and measure site performance. You can disable non-essential cookies in your browser settings, though some features may require session cookies to function correctly.

Data Retention Limits

We keep account records and transaction history for as long as your account is active and for a compliance period afterward.

Your Access Rights

Request a copy of the personal information we hold, ask us to correct errors, or submit an account-deletion request. We verify your identity before releasing sensitive data and complete most requests within a few business days of confirmation.

POLICY QUESTIONS

Contact Us About Your Privacy

If you have questions about this policy, want to review the information we hold, or need to update your details, reach us through live chat, email, or the help section in your account dashboard. Our team responds to privacy requests within a few business days and walks you through the verification steps needed to protect your account.

Live Chat Open the chat bubble in the bottom corner of any page and tell us what you need. Our agents handle privacy requests, data-access questions, and account-closure steps in real time during support hours.
Email Support Send your request to our support address with your registered phone number and account username. We reply with next steps for identity verification and the timeframe for completing your request.
Account Dashboard Log in and visit the help or settings section to find privacy tools. You can update contact details, adjust communication preferences, and submit formal data-access or deletion requests through the secure form.

Common Privacy Questions

We ask for your name, phone number, date of birth, and a password. When you deposit via bKash, Nagad or Rocket, we log the transaction amount, timestamp, and payment reference to reconcile your account balance.

Yes, but only the minimum needed. Payment processors see your transaction details to confirm deposits and withdrawals. Game studios receive a session identifier and bet records but not your name or phone number.

Absolutely. Contact support with your registered phone number and account username. We verify your identity, then send a report of your profile data, transaction history, and game logs within a few business days.

Log in, go to account settings, and submit a closure request, or contact support directly. We close the account, stop processing new transactions, and delete or anonymize your data after the required retention period ends.

Availability depends on local law and eligible regions. If you register from a restricted area, we reserve the right to suspend your account and retain transaction records as required by financial and legal obligations.

We use session cookies to keep you logged in and analytics cookies to measure site performance. You can disable non-essential cookies in your browser, though features like saved preferences and quick login may stop working.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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